The Survey will be sent to your email based on your reward tier. Below is the link to the detailed schedule for your reference.

https://support.snapmaker.com/hc/en-us/articles/35696807345815-Snapmaker-U1-Backerkit-Survey-FAQ

Last updated: October 19, 2025 21:21

To fill out your BackerKit survey, click the blue “Click here to respond” link in the email you received from Snapmaker. You don’t need an account with BackerKit to fill out your survey.

Step 1: Start your survey- To begin, select your country and click “Get Started!”.

Step 2: Read the “Before You Fill Out the Survey” guide before completing your BackerKit Survey.

Step 3: Verify your pledge tier and order details.

Step 4: Purchase additional add-on items (optional) - Add any desired add-ons to your order.

Step 5: Enter your shipping address - Addresses must be in English (max 35 characters for street details) for all regions except Mainland China, where addresses must be in Chinese.

Step 6: Confirm your information - Review your order and make any changes, or go back and purchase additional add-on items. When you’re ready, submit your payment information for any additional purchases and click Confirm.

Pro Tip: You can return to your survey to make changes until your project creator locks the survey responses so they can begin producing your items. For more information, see: https://help.backerkit.com/article/496-496.

Last updated: October 19, 2025 21:21

No, any leftover funds will not be automatically refunded to your bank account. If you would like a refund of the remaining balance, please contact our customer service team at [email protected].

Last updated: November 17, 2025 16:30

Step 1: Check with your bank

The most common reason for a declined card is that your bank blocked the transaction.

Recent suspicious activity or card issues may also cause declines. Call your bank to confirm your card is active.

Step 2: Understand common Stripe decline codes

do_not_honor – Contact your card issuer. incorrect_number – Re-enter the correct card number. incorrect_cvc – Re-enter the correct CVC. processing_error – Try again later. transaction_not_allowed – Contact your card issuer. Step 3: Troubleshoot browser or device issues

Use Chrome (BackerKit works best). Switch devices (mobile → PC). Clear cache and cookies. Turn off auto-fill for payments. Use an incognito/private window. Disable ad-blockers. Try a different card. Step 4: Updating payment from a “Payment Declined” email

If you received an email from BackerKit asking you to update your payment, but the link take you to the Share page instead, click ‘Edit Your Order’ in the upper right hand corner. This will take you to the Review Page of your survey, so you can update your payment details.

Step 5: Still having issues?

If you believe the issue with processing your payment is related to BackerKit, contact the BackerKit Support team and they’ll help you finalize your payment. https://help.backerkit.com/article/552-how-do-i-contact-backer-support

Last updated: October 19, 2025 21:22

To update your shipping information, click on your BackerKit survey confirmation link that was sent to your email. If you need this link to resent, please go to the survey recovery page here. https://www.backerkit.com/are_you_a_backer

If your address is open, you can see and click ‘Edit Shipping Info’ to update your shipping details. To update the country or state, please contact the BackerKit support team for assistance. Since project creators charge different shipping rates depending on the country/state, only our admin team can update this information. Pro-tip: Some backers can get their country and state to change by updating their Zip Code!

If your address is locked, please contact the BackerKit support team for assistance with your new shipping details or email Snapmaker at [email protected] with your new address for the fastest resolution!

Note: If you notice that the address did not update within a survey: - Before the survey is locked: please contact the BackerKit support team with the following shipping address template filled out to ensure your address is updated correctly: Full Name of Recipient/Address Line 1 / Address Line 2 / City / State(Province) / Zip Code / Country / Phone Number (For shipping purposes): - After the survey is locked: If your survey is locked and you need to change your shipping address before your order ships, you can contact Snapmaker at [email protected] to update it.

1. To contact the BackerKit support team — in your survey, click ‘Need help?’ on the top right corner, and then select ‘Contact Us’ from the left sidebar to contact them for assistance.

Last updated: October 19, 2025 21:40

There are two ways to verify your identity to update your email address:

Option #1: Click link below to contact the Backerkit team from the email address that your pledge is currently under, and provide the new email you’d like your pledge updated to. If you no longer have access to the email your pledge is currently under, Click link below to contact the Backerkit team from your new email address, provide the old email address that you’d like replace, and also provide a screenshot of your reward summary (including your backer number for the project) so they can verify your proof of pledge. https://www.backerkit.com/contact

Here’s how you can find your reward summary on Kickstarter: - Log in to Kickstarter (https://www.kickstarter.com/user_sessions/new) - Click on your profile photo at the top right (with the green dot) - Under Backed Projects, click on your project - Click View pledge - Take a screenshot of the reward summary page, which includes your backer number. - Attach the screenshot to your message to request the email address update.

Option #2: Email our customer service team at [email protected] with your backer number and pledge screenshot, and our customer service team will assist you in updating it.

Last updated: October 20, 2025 20:02

0.2mm / 0.4mm / 0.6mm / 0.8mm Hardened Steel Hot End Bundle: Wear-resistant hot ends in multiple sizes to ensure consistent quality and long-lasting performance when printing abrasive materials. Small-diameter nozzles improve surface quality, while large-diameter nozzles enable more efficient printing. Note: Different sizes cannot be used in the same print.

Top Cover: Includes an air purification system (HEPA + activated carbon) and passive chamber heating, capable of maintaining a chamber temperature of up to 50 °C.

SnapDryer Bundle: Allows you to dry and store filaments in one device, helping to reduce moisture absorption and keep your filaments in optimal condition.

PEI Steel Sheet (Textured Surface): Double-Sided. The U1 comes with one included. You can choose to purchase additional sheets based on your needs.

PEI Steel Plate (Smooth Surface): Double-Sided. Provides excellent adhesion and a smooth surface finish for high-quality prints.

Steel Build Plate (Carbon-Fiber Texture Surface): Double-Sided. Imprints a carbon-fiber texture on the bottom of your printed parts

Snapmaker Care 1-Year Plan for U1: Extends your U1 warranty by 12 months and Limited Warranty Parts coverage by 3 months. During this period, you are also entitled to two free repair or parts replacement services. Coverage begins from the date your U1 is delivered. Note: The two free repair or parts replacement services cover the following components: - Toolhead and filament feeder - Various PCBAs, cables, power module, touchscreen, and camera - Motion components (e.g., XYZ stepper motors, fans, X-axis carbon rod assembly) - Structural parts (e.g., toolhead docking bracket)

Last updated: October 19, 2025 21:27

Free Shipping: All add-ons purchased during the BackerKit survey are eligible for free shipping.

Taxes and VAT: The add-on price does not include taxes or VAT by default. Suppose your shipping address is in the European Union, the United States, Canada, the United Kingdom, Australia, Japan, or Korea. In that case, Snapmaker will ship from a local warehouse in your region and cover any additional tax costs, so you won’t pay extra taxes/VAT. For backers in Iceland, Liechtenstein, Norway, Serbia, or Switzerland, orders ship from our Germany warehouse. You are responsible for any applicable taxes or customs duties according to local regulations. For backers outside these regions, orders ship directly from China, and you are responsible for all applicable taxes or customs duties. Tax rates vary by country.

Last updated: October 19, 2025 21:36

We offer the $849 Late Pledge (January) reward tier for backers to switch. You can change your pledge at the beginning of your survey or anytime while completing it(At the top left of your survey, you’ll see your current pledge level with a hyperlink showing your reward price—clicking this link will take you to where you can switch your pledge level).

Note: You can only switch pledge levels one time.

Last updated: October 19, 2025 21:42

The Care Plan was not offered as an add-on during the survey, so it won’t appear in your BackerKit order details.

If you already purchased the Care Plan, it will be reflected in your Kickstarter order as a successful payment.

If you haven’t purchased it yet, you can still buy it from our official Snapmaker store. https://us.snapmaker.com/products/snapmaker-care-for-u1

Note: Learn More about Snapmaker U1 Care Plan （https://support.snapmaker.com/hc/en-us/articles/35214315292951-Snapmaker-U1-Snapmaker-Care-1-Year-Plan）

Last updated: October 19, 2025 21:42

No, the Snapmaker U1 does not support separate nozzle replacement. The Heat Sink, Heat Break, Heater Block, and Nozzle are integrated into a single unit and assembled using an interference fit technique, which minimizes filament oozing and heat resistance. They cannot be replaced individually.

Last updated: October 19, 2025 21:22

The Snapmaker U1 runs on Klipper firmware, with Moonraker for API management. Both have been modified by Snapmaker and are scheduled to be released as open source before March 2026. We also use Fluidd as the web client, which we have not modified and can be open-sourced at any time. We are currently in a phase of rapid iteration, and additional work is needed to prepare an open-source environment that allows users to modify the code and run it properly on the U1. Once this preparation is complete, we will release the code as promised. Snapmaker has benefitted greatly from open-source projects, including OrcaSlicer and Klipper, and we remain committed to honoring license requirements and giving back to the community. A full roadmap for open-sourcing the firmware and related projects will be published after the crowdfunding campaign ends. For details on Snapmaker Orca and our existing open-source commitments, please see our blog post: https://www.snapmaker.com/blog/open-source-philosophy-and-the-snapmaker-orca-project/

Last updated: September 15, 2025 21:09

Please refer to: https://support.snapmaker.com/hc/en-us/articles/34287488318615-Snapmaker-U1-Multi-material-printing-performance

Last updated: September 15, 2025 21:09

We recommend using Snapmaker Orca with the Snapmaker U1 for the best printing experience. We have optimized and adapted several material profiles and settings directly within Snapmaker Orca to ensure smooth and high-quality prints. However, you can also choose OrcaSlicer to import and generate G-code files based on your personal preference.

Last updated: September 15, 2025 21:09

The Snapmaker Orca Beta displayed on our official website is the stable version and currently does not support previewing the U1 slicer profile. If you would like to try Snapmaker Orca with the U1 profile, you will need to download the development version, called the Snapmaker Orca Nightly Build, available on GitHub. Please note that nightly builds are still in development and may contain bugs. This version is a work in progress and is not recommended for all users. The stable version of Snapmaker Orca will be released for all users when the U1 is delivered to our Kickstarter backers. Here is the download link for you: https://github.com/Snapmaker/OrcaSlicer/releases/tag/nightlybuild

Last updated: September 15, 2025 21:09

• During the Campaign (Aug 19 – Sep 30, 2025): No payment will be charged, and you can cancel your pledge anytime on Kickstarter at no cost.

• After the Campaign Ends (Oct 1 – 7, 2025): Payments processed by Kickstarter. 7-day cooling-off period with free cancellation via form submission.

• Grace Period (Oct 8 – 14, 2025): Cancellations allowed with an 8% deduction for platform and transaction fees.

• After Oct 15, 2025: No cancellations or refunds accepted under any circumstances.

For more details, please refer to: https://support.snapmaker.com/hc/en-us/articles/34258429117335-Snapmaker-U1-Kickstarter-Refund-FAQ

Last updated: October 19, 2025 21:23

There are two methods to check the estimated delivery date of your order:

Method 1: Check the FAQ for the shipping and delivery times corresponding to your reward tier. If you’re unsure which tier you pledged for, you can view your Kickstarter order details. For example, if your U1 Reward says Early Bird and the Estimated Delivery shows October, your Reward Tier is Early Bird – October. https://support.snapmaker.com/hc/en-us/articles/34288283785495-Snapmaker-U1-When-will-the-rewards-ship

Method 2 (recommended): Check the order status on our official website. Below are the steps for your reference: 1. Go to the Snapmaker official website. 2. Click the profile icon in the top right corner. 3. Log in using the email associated with your Kickstarter account: - If you have never used this email on the Snapmaker official store, you will need to create a new account. - If you have previously used this email, you can log in directly. - If you purchased the U1 using an Apple ID with a hidden email, log in using your Apple ID. 4. After logging in, click the profile icon again to access your account. 5. Click View Details in your order to see your estimated shipping date. We will continue to update your order status here as it progresses. ⚠️ Note: You must log in to the official website using the email you used to place your Kickstarter order in order to view your Kickstarter order shipping status.

Last updated: October 19, 2025 21:25

Of course! Snapmaker offers a 1-year warranty for all users (2 years in the EU, Switzerland, Norway, and Iceland) covering the U1 3D Printer, except for Extruders (excluding the gear), Filament Holders, and Consumable parts. Extruders (excluding the gear) and Filament Holders have a 3-month limited warranty. Consumable parts are not covered, but Snapmaker will replace any defective items caused by manufacturing issues while the printer is under warranty, at Snapmaker’s sole discretion. U1 accessories and replacement parts will be available for purchase on the Snapmaker website after the retail launch.

For more details, please refer to: https://support.snapmaker.com/hc/en-us/articles/34227294357783-Snapmaker-U1-Warranty-Policy

Last updated: September 15, 2025 21:09

Of course! You can contact our dedicated support team via [email protected]. We also provide detailed online resources, including tutorials, troubleshooting guides, and community support. After the Kickstarter campaign ends, we will also launch a wide range of spare parts on our official store, with stock available in local warehouses for convenient purchase.

Last updated: October 19, 2025 21:26

Your purchase email will serve as proof for the $100 cashback, so no further action is required. Please make sure the email used for your deposit is the same as the one used for your Kickstarter order. The $100 cashback will be applied to your Kickstarter order after the U1 ships.

Last updated: September 15, 2025 21:09